One customer service experience can change the entire perception a customer holds towards an organisation – make sure it’s a GREAT one! Use Extended DISC to get the people-part right.
Learn to recognise the behavioural style of each of your customers and use this knowledge to adjust your own style to suit theirs. This will improve the customer’s experience of your service, product or industry; ensure their continued loyalty; help build your business a reputation for excellent in customer-service that in turn will bring in more business.
"Customer experience is the next competitive battleground. It's where business is going to be won or lost." Tom Knighton - Conversant’s Global Practice Lead for Executive Development.